Originally published Tuesday, January 13, 2009 at 3:21 PM
PrintKeyBank national call center in Tacoma to close
KeyBank's call center in Tacoma is being closed, and bank officials say 200 workers face layoffs this year.
KeyBank's call center in Tacoma is being closed, and bank officials say 200 workers face layoffs this year.
The Cleveland-based bank's regional president, Tom Spilman, tells The News Tribune hr spoke with the affected employees Tuesday. Spillman says other call center jobs will be available to them in Cleveland or Buffalo, N.Y., and other kinds of jobs may be available in the Puget Sound area.
He adds that all will remain employed through June and possibly through the end of the year.
Spilman says the center is being closed because the bank is getting fewer calls as customers switch to online banking.
The center opened in June 2006.
About 170 call center workers who perform back office functions such as vault management and internal mail delivery will keep their jobs.
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Information from: The News Tribune, http://www.thenewstribune.com
Copyright © 2009 The Seattle Times Company
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