Advertising

The Seattle Times Company

NWjobs | NWautos | NWhomes | NWsource | Free Classifieds | seattletimes.com

Living


Our network sites seattletimes.com | Advanced

Coffee City

Melissa Allison follows the world's biggest coffee-shop chain and other Seattle caffeine purveyors.

February 11, 2010 at 6:13 PM

Comments (0)     E-mail E-mail article      Print Print      Share Share

Starbucks discontinues Duetto Visa card, another blow for some loyalists

Posted by Melissa Allison

At the same time Starbucks is getting rid of its gold card, which cost $25 a year and was used by Starbucks' most loyal customers to get 10 percent discounts, the company is discontinuing its Duetto Visa card too. The Visa program began in 2003 with Bank One -- now part of JPMorgan Chase (like WaMu is).

Starbucks, Chase and Canadian card issuer RBC have "decided not to renew the credit card partnership," said Starbucks spokesman Alan Hilowitz. The stored value that customers earned on their cards will be sent to them in the form of a Starbucks card.

Some cardholders are unhappy about losing another chance to earn rewards at their favorite coffee shop chain. "I had even put the kids' tuition on the Duetto card to get the 'Starbucks bucks' rewards that were redeemable in stores," a reader told The Consumerist.

His reaction is mild compared to the flames coming from people losing their gold card discount and rewards. They do not dig the new, one-size-fits-all Starbucks card, which at its highest level offers a free drink after every 15 purchases. A single purchase includes everything bought at one time, even if it's three drinks.

Geoff Saunders of Queen Anne e-mailed to say that his gold card expires in a few weeks. "After that, I expect that the independent stores will get the majority of my business. The independents, as you know, all offer a 10-drink punch card, but Starbucks will offer a free drink after 15 visits. In this economy, that doesn't play well," he wrote.

He also doesn't like Starbucks' new method. It requires that purchases be made with stored value on the Starbucks cards, which some see as a no-interest loan to the company. And once the 15 transactions have occurred, Starbucks mails customers a coupon. "Snail mailing a piece of cardboard is hardly environmentally sensitive, and in this tech savvy-town it seems antiquated," Saunders wrote.

He points to several signs of customer revolt, including the web site Starbucks Revolt and Facebook pages called "New Starbucks Gold Card Sucks!", "Boycott Starbucks Gold Card", and "New Gold Card - No 10%".

Similar sentiments appear at My Starbucks Idea, a site run by the coffee company to garner ideas from customers.

E-mail E-mail article      Print Print      Share Share

Comments
No comments have been posted to this article.

Recent entries

Dec 10, 10 - 5:05 PM
Last blog post from Coffee City: Author of coffee history book to read at Starbucks Olive Way

Dec 9, 10 - 5:37 PM
Carly Simon case against Starbucks dismissed, again

Dec 8, 10 - 4:53 PM
Howard Schultz's end-of-year letter to employees: Dec. 2 saw record whole-bean sales in Starbucks stores

Dec 7, 10 - 2:56 PM
Lynnwood cafe bought, renamed; dozens more coffee shops still for sale

Dec 6, 10 - 1:04 PM
Kraft seeks preliminary injunction against Starbucks

Advertising

Advertising

 
Most read
Most commented
Most e-mailed
 
 

Most viewed imagesMore

Advertising

Browse the archives

February 2010

January 2010

December 2009

November 2009

October 2009

September 2009