Coffee City
Melissa Allison tracks Seattle's — and the world's — caffeine addiction.
Comments (2)
E-mail article
Print view
Share
Is Starbucks having another customer-friendly computer problem? Gold Card members find a loophole
Posted by Melissa Allison
Remember back in 2006, when Starbucks had to cancel coupons for free iced coffee after they were forwarded throughout the Western Hemisphere?
It seemed the company didn't have a firm grasp on the power of e-mail.
Now comes another possible glitch.
With the advent of its new frequent-buyer program, Starbucks will nix the 10 percent discount that Gold Card carriers have gotten, once their current year of membership ends. They don't dig that and appear to have found a way around it.
A reader e-mailed me to say that Gold Card carriers who lose their cards -- or break them, or whatever -- and get new ones are finding the expiration dates are reset to one year from their first use of the replacement card.
"Starbucks is not able to assign the expiration date from the original card to the new replacement card," this person wrote.
That means "if a customer has their card replaced between now and their expiration date, the replacement Gold Card will actually have a year membership from the date the customer first uses the new card."
Whatever you think of the potential lying and stealing, why can't Starbucks set the expiration dates properly?
Update at 1:45 p.m. on 11/20/09: A Starbucks spokesman just wrote to say they've fixed the problem.
Feb 9, 10 - 3:40 PM
Brady Campaign circulates petition to keep guns out of Starbucks
Feb 8, 10 - 1:27 PM
Starbucks adopting pour-over brewing method, StarbucksMelody.com reports
Feb 8, 10 - 12:59 PM
Starbucks' new heart cup reminds customers of its partnership with (Red) to fight HIV/AIDS in Africa
Feb 5, 10 - 6:21 PM
Coffee wrap-up for the weekend
Feb 4, 10 - 1:39 PM
Starbucks shareholders to vote on recycling proposal


- Alaska Air dropping Jones Soda beverages, going back to Coca-Cola
- Man found shot dead in pickup truck in Seattle
- Seattle is first U.S. stop for Picasso exhibit
- Husky Football Blog | Pac-10 expansion to get consideration over next year
- Idol Confessions | "American Idol" hopeful from Seattle didn't make it to Hollywood afterall
- State Senate votes to clear way for tax increases
- Belltown boulevard could be completed by early next year
- Nicole Brodeur | Chrisceda Clemmons' house wasn't the only casualty
- Brier Dudley's Blog | Google rolls its own Facebook & Twitter with Gmail "Buzz"
- Sex, drug rumors swirl about N.Y. Gov. Paterson
- Republicans may be no-shows at health-plan summit
278 - Pac-10 expansion to get consideration over next year
249 - State Senate votes to clear way for tax increases
246 - Lee undergoes foot surgery
231 - Obama: GOP and Dems together can spur job growth
210 - Fort Lewis soldier charged with abusing 4-year-old, holding her head in water
193 - Rivals names Martin one of Pac-10's best recruiters
143 - Belltown boulevard could be completed by early next year
127 - Bus-tunnel attack while guards watched prompts review of Metro security
93 - White House mocks Sarah Palin from podium
91
- Seattle is first U.S. stop for Picasso exhibit
- 747-8 soars smoothly on first outing
- City, Vulcan push higher South Lake Union height limits
- Commentary: Microsoft's creative destruction
- Snap out of your photo funk: How to make sense of all those piles of images
- Wine Adviser | Oregon's quality pinots join the bargain ranks
- Belltown boulevard could be completed by early next year
- Jerry Large | Learning not to copy China
- All You Can Eat | Portage chef Vuong Loc takes Cremant space in Madrona
- Rigorous college-prep classes skyrocketing in Washington state



