Coffee City
Melissa Allison follows the world's biggest coffee-shop chain and other Seattle caffeine purveyors.
Comments (0)
E-mail article
Print
Share
Is Starbucks having another customer-friendly computer problem? Gold Card members find a loophole
Posted by Melissa Allison
Remember back in 2006, when Starbucks had to cancel coupons for free iced coffee after they were forwarded throughout the Western Hemisphere?
It seemed the company didn't have a firm grasp on the power of e-mail.
Now comes another possible glitch.
With the advent of its new frequent-buyer program, Starbucks will nix the 10 percent discount that Gold Card carriers have gotten, once their current year of membership ends. They don't dig that and appear to have found a way around it.
A reader e-mailed me to say that Gold Card carriers who lose their cards -- or break them, or whatever -- and get new ones are finding the expiration dates are reset to one year from their first use of the replacement card.
"Starbucks is not able to assign the expiration date from the original card to the new replacement card," this person wrote.
That means "if a customer has their card replaced between now and their expiration date, the replacement Gold Card will actually have a year membership from the date the customer first uses the new card."
Whatever you think of the potential lying and stealing, why can't Starbucks set the expiration dates properly?
Update at 1:45 p.m. on 11/20/09: A Starbucks spokesman just wrote to say they've fixed the problem.
Dec 10, 10 - 5:05 PM
Last blog post from Coffee City: Author of coffee history book to read at Starbucks Olive Way
Dec 9, 10 - 5:37 PM
Carly Simon case against Starbucks dismissed, again
Dec 8, 10 - 4:53 PM
Howard Schultz's end-of-year letter to employees: Dec. 2 saw record whole-bean sales in Starbucks stores
Dec 7, 10 - 2:56 PM
Lynnwood cafe bought, renamed; dozens more coffee shops still for sale
Dec 6, 10 - 1:04 PM
Kraft seeks preliminary injunction against Starbucks


- Agency set to investigate handling of 911 call about Josh Powell
- Proposal to link Market, aquarium may be too ambitious for Seattle
- Chilling 911 tapes reveal pleas for help to go to Josh Powell home
- UW's Shawn Kemp Jr. makes own way despite familiar name, number | Steve Kelley
- State Medicaid program to stop paying for unneeded ER visits
- NBA's David Stern open to league returning to Seattle
- Prosecutor: Powell's final act ends doubt he killed wife
- Was idea of court-ordered test too much for Josh Powell?
- Local aerospace suppliers say they feel squeezed by Boeing
- California gay-marriage ruling may affect Washington
- Gay-marriage bill passes House, awaits Gregoire's signature
389 - Historic day for gay marriage as another fight looming
335 - Sheriff's office unhappy with 911 dispatcher in caseworker's call
275 - 3 big health insurers stockpile $2.4 billion as rates keep rising
211 - Gay-marriage ruling may affect Washington or Prop. 8 ruling could reach into Washington
210 - Source: NY, California to sign mortgage settlement
178 - Study shows link between payroll and wins not as big as before, but teams like Mariners still face bigger obstacles than others
113 - Lakewood cop accused of taking donations for slain officers' families
103 - Pac-12 picks ... including the UW game
91 - Department of Justice owes the Seattle Police Department an apology
77
- State Medicaid program to stop paying for unneeded ER visits
- 3 big health insurers stockpile $2.4 billion as rates keep rising
- Here it is: The secret to stir-fried chicken | Taste
- Local aerospace suppliers say they feel squeezed by Boeing
- Dicks channeled federal money to Puget Sound project his son ran
- Buttoned Up: Nine immutable laws of time management
- 'Gauguin and Polynesia': dazzling mix-and-match | Art review
- Happy Hour: French-accented charm at Gainsbourg
- Gay-marriage bill passes House, awaits Gregoire's signature
- One man's audacious pursuit of sailing history


