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Originally published February 2, 2012 at 10:05 PM | Page modified February 3, 2012 at 10:37 AM

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New chief is taking on a Sony that's shadow of former self

Once on top of the world of electronics, Sony hopes to bounce back from its fourth consecutive annual loss caused by a delay in introducing flat-screen TVs in recent years and disruption of supply lines last year with the earthquake in Japan and flooding in Thailand.

The New York Times

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TOKYO — When Kazuo Hirai first joined the Sony family in 1984, the proud electronics maker was the definition of cutting edge.

The Sony Walkman, the world's first portable music player, had been a global hit and game-changer for five years. Sony had just introduced the compact disc, and its Trinitron color televisions had become an industry standard.

Soon after, Sony, flush with cash, acquired Columbia Pictures and CBS Records, declaring it would build the ultimate electronics and entertainment company.

The Sony of today, of which Hirai is to take the helm, is a shadow of its former self, mirroring a decline in the wider Japanese consumer-electronics industry.

Sony has long lost its dominance in portable music players, unable to translate its Walkman success into the digital era. Its TV business, unable to recover from a delay in developing flat-panel models, has not posted a profit in years.

The company warned Thursday it expected to post a fourth consecutive annual loss in the year ending in March, estimating a net loss of $2.9 billion as sluggish sales in markets overseas and natural disasters at home weighed on its bottom line.

"I hold a very severe sense of crisis," Hirai said at a news conference Thursday, a day after being chosen to succeed CEO Howard Stringer in April. "Without a faster sense of speed, Sony cannot win."

Staging a turnaround will be a daunting task. Unlike Apple, which is highly profitable — in part because it outsources much of its manufacturing and hires a relatively small work force at home in the United States — Sony has long protected employment in Japan and been slow to outsource production.

Stringer has started to change that.

He pushed aggressively to cut costs, to streamline Sony's sprawling businesses and to outsource more of the company's manufacturing. In December, Sony sold its stake in a flat-panel screen venture with Samsung Electronics, expected to expand Sony's outsourcing options further.

Stringer has also tried to better combine the company's hardware business with its music, movie and videogame offerings, by investing in platforms like the popular PlayStation Network, which lets users download content onto Sony gadgets.

Sony has also become more assertive in the increasingly important mobile market. It bought back Ericsson's share in a cumbersome mobile-phone joint venture and is putting new emphasis on its well-received Xperia smartphone line, which uses Google's Android platform.

Sony also hopes its PlayStation Vita handheld videogame console, which goes on sale in the U.S. this month, can become the leading platform for downloading games and other content.

But the global economic crisis, which hurt Japanese exports and caused a severe recession in Japan, has hindered a Sony comeback. The earthquake and tsunami in Japan last March disrupted production at 10 Sony plants and severed vital supply chains.

Flooding in Thailand, a manufacturing hub, also curtailed production last year, and a stubbornly strong yen continues to hurt Sony's competitiveness overseas.

Those problems knocked Sony to a net loss of about $2.1 billion in the last three months of 2011. The company's chief financial officer, Masaru Kato, said Sony was aiming to return to profitability in the next fiscal year.

Stringer, who is to become chairman of Sony's board, remains upbeat. "The stage is set for recovery. The worst is nearly over," he said. "We are shifting gears, and when you shift gears, you can go faster."

Hirai, who is credited with resuscitating Sony's struggling videogame unit, said he would focus on bolstering the company's core strengths, like digital cameras and video games.

He also wants to increase investment in mobile technology, focus on rebuilding the TV business, and abandon unprofitable lines.

Of those goals, a turnaround in the television unit may be Sony's toughest challenge. Sony has long suffered at the hands of rivals like Samsung and LG Electronics of South Korea, which use their production prowess to flood global markets with far cheaper models.

But asked whether Sony might abandon its TV business altogether, Hirai was adamant: The company will not abandon a product still so central to home entertainment, he said. "Sony will not retreat so easily."

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