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Wednesday, May 16, 2012 - Page updated at 04:04 p.m.

Zipcar CEO talks about car sharing as lifestyle choice

In Person: CEO Scott Griffith says Zipcar can change urban auto use. In a Q&A, he talks about how car sharing is changing vehicle ownership.

Desperate for new ways to connect with consumers, an increasing array of industries and organizations are paying the Disney Institute, a consulting division of the Walt Disney Co.,  to teach them how to become, well, more like Disney. The Disney consultants advised Florida Hospital to welcome patients in an entertaining way, so it hired a ukulele-playing greeter. Its patient-satisfaction levels have risen.

Enlarge this photoGARY BOGDON / NYT

Disney teaches companies how to make customers happy

Desperate for new ways to connect with consumers, an increasing array of industries and organizations are paying the Disney Institute, a consulting division of the Walt Disney Co., to teach them how to become, well, more like Disney. The Disney consultants advised Florida Hospital to welcome patients in an entertaining way, so it hired a ukulele-playing greeter. Its patient-satisfaction levels have risen.

Aboard the 787: Flying on a dream

It's roomy for passengers, a delight for pilots, but on a promotional flight, some of the more-hyped features of the 787 were hard to detect. And my, how those wings can flex.

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Brier Dudley's Blog

Brier Dudley offers a critical look at technology and business issues affecting the Northwest.

NEW - 5/16, 03:02 PM

T-Mobile says fewer jobs being cut overall

Sound Economy with Jon Talton

Veteran financial journalist Jon Talton blogs on the region's most important economic news, trends and issues.

NEW - 5/14, 09:00 AM

Gone for the week

Microsoft Pri0

Welcome to Microsoft Pri0: That's Microspeak for top priority, and that's the news and observations you'll find here from Seattle Times technology reporter Janet Tu.

NEW - 5/16, 01:08 PM

Internet Explorer team creates "training center" for "Prometheus" film


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Tuesday, May 15

Broad new layoffs at T-Mobile USA, 900 jobs cut | Brier Dudley's Blog

Drivers fill up with pain as state gas prices soar

Seattle's Medify sold to Alliance Health | Brier Dudley's Blog

E-book class-action lawsuit to move forward

Study: Customer satisfaction with Microsoft software dips | Microsoft Pri0

A flock of startups in South Lake Union, with traffic issues | Brier Dudley's Blog

Interactive: Ups and downs of Yahoo | Microsoft Pri0

Revamped Bing featuring more social search goes live | Microsoft Pri0

Boeing aims to get more overseas defense business

Seattle's Precept Wine buys Idaho winery

Monday, May 14

Best Buy chairman steps down after inquiry about CEO's affair

Did Amazon deal to settle dispute over taxes mess with Texas law?

Dimon's place on Fed board renews conflict-of-interest concerns

Starbucks can limit baristas to one union button, appeals court rules

Struggling California expecting $1.5B in taxes from Facebook IPO

Crucial for homebuyer to develop a 'Plan B'

Lots can go wrong during the homebuying process, so keep your wits about you and always have a contingency plan.

 

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